News & Announcements

We're Hiring a Member Service Representative!

MSR

At East River Federal Credit Union, we love a fun and dynamic work environment just as much as you do!

We have competitive benefits, supportive colleagues, and opportunities to develop your career.

Along with a great place to work, you can expect:

  • 100% employer paid medical, vision and dental insurance for employees
  • Competitive compensation
  • Paid personal time off – 3 weeks per year
  • Up to 12 paid observed holidays per year
  • 401 (k) with generous 6% employer match
  • Excellent training and learning opportunities

It’s about building relationships.

Our Member Service Representatives do more than just financial transactions. They build relationships with our members. They listen to the needs of our members and offer them solutions through the products and services we provide. Credit unions are about people helping people and that is exactly what our MSRs do.

MSRs are responsible for:

  • Educating members and potential members on the credit union’s products and services, cross-selling when appropriate
  • Accurately balancing cash transactions
  • Handling requests for loan payments, withdrawals, check requests, line of credit advances and other requests from members
  • Opening new accounts and service existing accounts
  • Responding to members requests via phone, online or in-person and utilizing critical-thinking skills to solve member issues or directing members to proper person for assistance
  • Performing duties as assigned by the Lead MSR or Management Team Member

Knowledge, Skills and Abilities:

  • Outstanding communication skills, expressing oneself clearly and concisely in oral and written communication
  • Ability to develop rapport and create trust with members and teammates
  • Comfortable with learning new tasks and using a variety of technology
  • Previous experience with cash handling and customer service preferred but not required
  • Capable of working independently, as well as being a positive team player
  • Able to accomplish a variety of tasks in a timely manner with accurate, complete, and high-quality results

Local, member-owned and purpose-driven

East River FCU was established in 1956, and we’ve grown to serving over 3,400 members from Lake and Miner counties along with developing products and services to keep up with ever-changing needs. We see the importance of keeping our organization locally based and member-owned, which gives us the opportunity to provide personal service to our members. Building those relationships gives us all more meaningful and beneficial interactions, both as employees and members.

If you like a purpose-driven career with an organization that invests in you, let us know by applying. Please send your application, resume and cover letter to:

East River Federal Credit Union
Attn: Human Resources
220 S Harth Ave.,
Madison, SD 57042
Email: tanya@eastriverfcu.com

Application (PDF)

Equal opportunity employer. Confidential consideration.

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