Contact Us

Building Success Stories

Our Mission: We are committed to the success and financial well-being of our members and our community.

We understand it's not always convenient to visit us at the credit union. That's why we offer several different ways of reaching us, so we can be of assistance. Many of your normal banking transactions can be handled by phone or online, 24 hours a day, 7 days a week.

Location & Hours
220 S Harth Ave
Madison, SD 57042
Phone: (605) 256-8145
Toll-Free: (800) 667-6039
Fax: (605) 256-8053
To send a Secure Email: Login to Online Banking, select the Self Service tab and click on Compose New Mail under the Secure Mail tab.
Business Hours Lobby Drive-Up
Mon – Fri 9:00 a.m. – 5:00 p.m. 8:00 a.m. – 5:30 p.m.
Wednesday 9:00 a.m. – 5:00 p.m. 9:00 a.m. – 5:30 p.m.
Saturday Closed 9:00 a.m. – 12:00 p.m.
24-hr drive-up ATM 219 S Washington Ave, Madison
VISA® Credit Card Payment Address
Cardmember Service
PO Box 790408
St Louis, MO 63179-0408
Phone Banking
24-Hour Phone Banking (866) 489-5567
Whenever it's convenient for you, from wherever you are, East River FCU's Phone Banking provides you with many account related transactions and account information right over the phone.  Almost any transaction that you can do in the credit union can now be done by phone or online.
Important Numbers
Lost/Stolen VISA® Credit Card (800) 558-3424
Lost/Stolen VISA® Business Credit Card (866) 552-8855
Lost/Stolen VISA® Gift Card (866) 833-2370
Lost/Stolen VISA® ATM & Debit Card During Office Hours
(Mon – Fri: 9 a.m. – 5 p.m.):

(605) 256-8145 or (800) 667-6039
After Office Hours
(including weekends & holidays):

(800) 472-3272
Activate an VISA® ATM & Debit Card (800) 757-9848
Management & Staff
Tanya Hobson President
Trasi Smith Vice President of Operations
Marketing Department
Erica Clements Marketing Specialist
Loan Department
Dennis Zingmark Loan Officer, NMLS #554385
Kelly Sherman Branch Lead
Member Service Department
Jason Howell Universal Member Service Representative
Mike Trimble Universal Member Service Representative
Lori Rhodes Senior Member Service Representative
Chellie Wiese Senior Member Service Representative
CU Mortgage Direct, LLC (NMLS #198895)
Lori Norby, Branch Manager
Senior Mortgage Loan Originator
(NMLS #665547)
411 SE 10th St, Ste 102
Madison, SD 57042
Phone: (605) 556-0229
Credit Union Volunteers
Board of Directors Supervisory Committee
Stacy Krusemark, Chair
Dustin Zubke, Vice Chair
Jeff Nelson, 2nd Vice Chair
Brenda Colombe, Treasurer
Randy Hoffman, Secretary
Amy Dockendorf, Chair
Cindy Callies, Secretary
Kurt Pfiefle, Member
ALCO Committee
Tanya Hobson, President
Trasi Smith, VP of Operations
Dennis Zingmark, Loan Officer
Kelly Sherman, Branch Lead
Jason Howell, Universal Member Services Representative
Stacy Krusemark, Board Member
Randy Hoffman, Board Member