Mobile Banking and Account Alerts
Secure, convenient, anytime access to your accounts.
*Data rates may apply. Check with your mobile phone carrier for details. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
Imagine being at a store and finding the perfect item for your home. Not sure if you have enough funds to cover the purchase? Use your mobile phone to check your current balance.
Or you get that urgent call from your son away at school. He needs some money right away or he can’t buy his books for the semester. Now you can quickly transfer funds to his account no matter where you are.
Wherever and whenever you are, we're there too! With Mobile Banking from East River Federal Credit Union, you’ll have access to your credit union accounts on your smartphone!
You can check your account balances with the Instant Balance feature or login for balances and recent transactions. Other features include: account to account transfers, bill payments, mobile deposits and more! You can even set up Alerts, and your Online Banking account will send you a text message when your direct deposit is in your account, when your balance falls below a specified amount, when a specific check number clears your account… or whichever Alert you choose! We safeguard your personal information using multiple security measures, including authentication, encryption and more.
To get started, you’ll need to be enrolled in Online Banking, and own a mobile device that can send and receive text messages, and/or has access to the Internet. When you’re ready, follow these instructions.
To get started with Mobile Banking, you’ll need to be enrolled in Online Banking, and own a mobile device that can send and receive text messages, and/or has access to the Internet.
Easily download our app from your preferred app store or follow the steps below to get the app from your Online Banking account:
Log into your Online Banking account from your smartphone or tablet.
Click on the Self Service tab.
Click on the Mobile Money link under Additional Services.
Read and accept the Term and Conditions, then select Continue.
Select your Time Zone.
Select the Account(s) that you wish to manage through Mobile Money by checking the box next to the account(s) and assigning each account a nickname. (Hint: Nicknames may be alphanumeric with no spaces.)
Enter the Mobile Phone Number to the phone you are registering, then select Continue.
Select your preferred Mobile Banking Services, then select Continue.
Mobile Banking will send a text message to the registered cell number with an Activation Code.
Enter the Activation Code, then select Activate.
From the Mobile Banking menu under the Self Service tab, you can change and manage services, add another mobile phone line to your profile, get a link to login to the Mobile Banking website, and change or manage accounts accessed through Mobile Banking.
Also under the Self Service tab, you can add to or modify your Account Alerts. Just click on the Account Alert link to view, add, or edit alert settings.
Follow the instructions and you’ll have your account set up for Mobile Banking in no time!
Don’t have Internet access on your mobile phone? You can still use Mobile Banking to access your accounts. Using Short Message Service (SMS), send short code text messages to 59289 at any time and receive account information quickly and securely.
Send a text to 59289:
BAL (for a balance inquiry)
HIST (to obtain transaction history)
HELP (text “HELP” for Help and to receive a full list of short codes)
STOP (text “STOP” to cancel or to Stop receiving message alerts)
Don’t have Online Banking? Sign up today!
Mobile Banking FAQs
What is Mobile Banking?
Mobile Banking allows any Online Banking user to access their eligible accounts from a mobile phone or tablet. You can check account balances, make transfers or credit union loan payments, and review recent account activity 24 hours a day, 7 days a week. Mobile deposit is also available through the Mobile Banking app.
How do I de-register my mobile phone from Mobile Banking?
To stop using your mobile phone with Mobile Banking, access the Self Service tab in Online Banking and click on Mobile Money found in the bubble for Additional Services. Select Stop using this phone for mobile banking from the I want to list for that mobile device.
Are there fees to use Mobile Banking?
You should contact your mobile provider for information about fees associated with sending or receiving text messages or accessing the internet from your mobile phone, however, East River FCU does not charge a fee for the Mobile Banking service. *Data rates may apply. Check with your mobile phone carrier for details. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.
What accounts are eligible for Mobile Banking?
All accounts that are accessible through Online Banking are eligible for use with Mobile Banking. You may choose which accounts to use with Mobile Banking when registering your mobile phone through the Mobile Banking web site, which is accessible through Online Banking under the Self Service tab in the box for Additional Services.
Can I add more than one mobile phone?
Additional mobile phones or tablets may be added for use with Mobile Banking by accessing the Mobile Money link under the Self Service tab through your Online Banking account.
What do you mean when you say, “standard messaging charges may apply”?
Every mobile carrier has a different rate plan for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access. Please contact your mobile carrier directly if you aren’t sure what fees you will be charged to use Mobile Banking. Our participating mobile phone carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile® , U.S. Cellular®, Verizon Wireless, MetroPC.
What are account nicknames?
Account nicknames are abbreviated account names that protect your account information and are required for each account. Each account is assigned a default nickname or you can create your own unique account nickname through the Mobile Money link located in the Self Service tab through your Online Banking account. Your mobile account nicknames will not replace the account names or nicknames defined in Online Banking.
I received my activation code but never used it—what do I do now?
You'll need to access the My Devices tab on the Mobile Banking main menu and select Get a new activation code for the phone on which you wish to receive a new link.
Is Mobile Banking Secure?
We are very concerned with the safety and privacy of your information and are committed to protecting your information. To ensure the security of your account information, a number of security features have been built into Mobile Banking products:
Registration Process — The unique activation code required to verify your mobile phone number. This code associates your mobile phone number with your account. In addition, to the security measure, this verification lets you know your mobile phone number was successfully entered into the system.
No Identifiable Information — No mobile banking text message returns any personally identifiable information, such as your full account number, PIN, email, or personal address. Your user ID and password will never be included or asked for in any of the text messages that you receive from or send to Mobile Banking.
What if I change my mobile phone number?
If your mobile phone number changes, you must log in to Online Banking and add that phone number through the Mobile Money link under the Self Service tab.
What if my mobile phone is lost or stolen?
We will never send full account numbers or other personal information via Mobile Banking. If your mobile phone is lost or stolen, no one can access your account without knowing your unique user name and password. In the unfortunate event your mobile phone is either lost or stolen, report it immediately to your mobile carrier. Then you should immediately log on to Mobile Banking from your computer and delete that mobile phone number from the Mobile Banking main menu.
I have not received the activation code on my mobile phone. What should I do?
If you have not received your activation code, please make sure your mobile phone number is entered correctly on the Mobile Banking main menu.
If it is, please follow the steps below:
Verify your mobile phone is turned on, and able to receive text messages. You may need to consult your mobile carrier if you are unsure if you can receive text messages.
Contact your mobile carrier and make sure your mobile phone is able to send and receive SMS messages to and from short codes.
Have the activation code resent to your mobile phone by navigating to the Mobile Money link in Online Banking and selecting the Get a new activation code option.
Can I register multiple users to the same phone?
Currently, for security reasons, only one user can register per phone.
How do I access the Instant Balance feature?
1. Login to your mobile banking app
2. Select the "more" tab on the bottom of your screen
3. Tap on the "Instant Balance Settings" button
4. Turn Instant Balance on or off using the toggle button
5. Select the accounts you would like to see on Instant Balance
When logged out of the app, you will see the Instant Balance text on the login screen. Simply click on the text and you'll get a quick view of your account balances.
Mobile & Tablet App
Get East River FCU’s Mobile Banking App on your Smartphone or Tablet. Take us with you and experience full-service banking on the go.
It’s simple to download the App:
Frequently Asked Questions…
How do I download the East River FCU Mobile Banking App to my Phone?
Through your Online Banking account, click on the "Self Service" tab and locate the "Mobile Money" link. This will give you the link to your preferred app store. You can also click on the app store icon on this page or search for the East River FCU app.
Download the East River FCU app as you would any other application from the App Store. After you download and install the application, click the link to launch the application and go to the East River FCU Mobile Banking login page.
When I click the link to download the Mobile Banking app, nothing happens, what should I do?
Every mobile device and mobile network is different, so you may not be able to download the app to your mobile device. If you are having trouble, contact your mobile service carrier to make sure your mobile device supports application downloads.
To get started using East River FCU’s Mobile Banking, enroll through your Online Banking account today!